Starbucks Supervisor, Malmaison, Reading

Contractual Benefits:
£8.80 per hour, plus Generous Company Benefits, Training & Development
Vacancy Type:
About the Role


Starbucks Supervisor, Malmaison, Reading

£8.80 per hour, plus Generous Company Benefits, Training & Development

As a Shift Supervisor you will promote the culture, values and mission of Starbucks and provide a first class service to customers and assisting the Store Manager with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

You will create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift in order to ensure operational excellence and improve partner performance.

Starbucks Shift Supervisors deliver legendary customer service to all customers by acting with a 'customer comes first' attitude

The following responsibilities will also be required from the Shift Supervisor:

· Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

· Executes store operations during scheduled shifts.

· Organises opening and closing duties as assigned.

· Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

· Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

· Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

· Maintains regular and consistent attendance and punctuality.

· Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

· Follows health, safety and sanitation guidelines for all products.

Ideally you will have experience in a similar quality coffee brand and role.

In return we offer

  • 31 days holiday (pro rata)
  • Staff Rooms from £35 per night plus generous Friends and Family rates from £55 
  •  Food & Beverage discounts up to 35% 
  • Service Charge paid for every hour you work
  • High Street Discount Scheme - think cheap cinema tickets, discounts on your shopping and many more
  • Loads of Incentive schemes 
  • Flexible work patterns 
  • Apprenticeships available
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Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.