Customer Service Agent, Malmaison & Hotel Du Vin, Central Offices, Birmingham

Central Sales Office, Birmingham
Contractual Benefits:
Vacancy Type:
About the Role
Customer Service Agent, Malmaison & Hotel Du Vin,

So, let’s cut to the chase… are you looking for a change? Wanting to make your mark? Keen to mix business with pleasure? Think differently and don’t settle for anything less than the best? Well it would appear this may be your lucky day!

We are looking for a new Customer Service Agent to join our central reservations office in Birmingham. As a Customer Service Agent, you’ll be working on behalf of the 33 Malmaison and Hotel du Vin properties we currently have across the UK. From talking to customers and handling enquiries to maximising conversion and showcasing our fabulous hotels and services. Making great experiences happen for our guests will be your top priority, doing whatever you can to ensure they get the top-notch service they deserve, every time.

You will (ideally!) have…

  • a background in a customer services/reservations role (6 months or more would be great)
  • a natural enthusiasm for customer service
  • lashings of confidence when speaking to customers on the phone
  • great attention for detail and a passion for customer care
  • a hunger to succeed and meet targets
  • be able to find your way around a computer goes without saying, along with good listening skills as well
  • you’ll need to be a quick thinker with plenty of initiative and good problem solving skills

What you’ll get in return…

  • a performance based bonus scheme of 5%
  • a bespoke incentives and rewards scheme
  • a comprehensive training programme, to teach you everything you need to know, as well as ongoing on the job training to help you continuously improve and hone your skills
  • a clearly defined career pathway… we’re proud to say that 75% of our managers are home grown!
  • a range of flexible benefits, including high street discounts,F&B discounts and more.
  • lots of fun initiatives for you get involved in, including Monthly Employee Appreciation Days
  • Perfect role for those seeking flexible work patterns 

Interested? Click Apply Now to Start your application as a Customer Service Agent