Customer Experience Supervisor

F&B CUSTOMER EXPERIENCE SUPERVISOR, PARK INTERNATIONAL HOTEL

INTRODUCTION

Frasers Hospitality is a global hospitality operator with Gold-Standard serviced apartments, hotel residences and boutique lifestyle hotels across Australia, Southeast Asia, North Asia, Middle East, Africa and Europe.

With over 23,600 rooms worldwide, we aim to anticipate and exceed customers’ evolving expectations through continuous innovation and intuitive service to deliver memorable experiences.

Frasers Hospitality is a global brand with a friendly feel as staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff. If this is an environment which appeals to you, please continue reading.

NUTS AND BOLTS OF THE JOB:

Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Park International Hotel! You will assist in managing key events at the hotel, contributing to the departments success, and attending guest needs and requests. You will need to have good knowledge of the hotel and it’s services to assist with guest wishes.

WHAT’S IN YOUR DNA

• Proven experience in a similar role.
• Hands-on attitude, with attention to detail.
• To be able to lead and inspire people to be their best.
• Be eligible to work in the UK to be considered for this role.
• Knowledge of food & drink service
• Able to deputise for the Customer Experience manager in his absence

WHY WORK FOR US?

As part of Frasers Hospitality, you’ll join a truly ambitious and international team that we love to develop, recognise and reward. Benefits include attractive staff rates and F&B discounts across our properties globally, an additional day off on your birthday, life assurance, High Street Discounts and various employee recognition schemes, with lots of learning & development opportunities, plus much more.

Does this sound like you? Then click Apply Now.

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £40 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
•  High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
•  We offer a Loyalty Bonus that pays up to 50% of your monthly salary every 6 months – just for doing your job 😊
•  We also offer complimentary stays on your 1^st, 3^rd and 5^th anniversary with Dinner, Bed & Breakfast
•  We are a proud sponsor of The Burnt Chef Project raising money whilst developing our own Mental Health First Aiders (MHFA) – we have fully qualified MHFA in each property
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.