Meetings & Events Manager
£30-£34k, Generous Company Benefits, Training & Development, 45 hours per week
Permanent Contract
Liverpool
To maximize Meetings & Events revenue performance, meeting room occupancy and achieve budgets
Key Objectives
- To work with the National M&E Manager to drive standards, processes, product and subsequently M&E revenues
- To strategically manage meeting, private dining and wedding enquiries coming into the hotel, ensuring business is negotiated for the hotel that is deemed to be most suited for that opportunity and in line with their business needs
- Monitor and track weekly enquiry levels and conversion rates for the hotel
- To plan and manage the M&E team’s absences and holiday requests to ensure that M&E resources are available at all times within the hotel
- To work with the National M&E Manager to set, manage and review the pricing for each hotel in regards to day delegate rates, room hire and minimum F&B spends and to be clearly communicated to the events teams
- To develop and progress the skills and abilities of the M&E teams through personal development plans and training sessions to address key needs within the region
- To drive occupancy and revenue from the meetings and events spaces within the hotels
- To drive catering revenues in all areas within the hotels
- To manage the locations M&E Offices according to the SOPs within the brand, ensuring adoption of best practice and passing the annual M&E Audit
- Ensure the correct use of Opera Sales and Catering following the brand SOP for enquiry entry, enquiry handling, contract creation and function sheet creation
- Ensure revenues are protected by making sure payments are collected in a timely manner including deposits and that credit checks are completed when necessary and communicated to the guest
- To support the Region Director of Sales with client activities and needs, to optimise relationships and revenue production
- To support the conversion of group enquiries via the CSO, within the agreed escalation threshold for your hotels
- To support the weekly M&E forecast by making sure updates are made in Jedox on a weekly basis, with an analysis of performance against forecast and budget, providing an outlook for the weeks/months ahead. Providing a summary of actions and activities being undertaken to achieve goals
- To achieve annual and quarterly KRAs, revenue targets and hotel budgets
- To develop and maintain the respect of guests, staff and management
- To create and drive teamwork within the regional events team by the hosting of regular team meetings either in person or via video conferencing