Role: Client Relations Executive
Location: Fraser Suites - Doha
Salary: Competitive
We are looking for a Client Relations Executive to join the team here Frasers Suites in Doha. As a Client Relations Executive you will play a key role in front facing in customer service, where you will ensure high standards of service delivery to all guests in
accordance with Fraser Suite Doha service standards.
What you will be doing as Client Relations Executive:
- To process check-in and check-out according to the hotel policies and procedures.
- To handle all reservations enquiries on phone, emails, etc. courteously and promptly
- To act on flags and special requests.
- To maintain detailed awareness or information regarding arrivals, their accommodation
requirements, special needs and expected departures of the day.
- To follow up VIP reservations and issue VIP amenities and any other special service
requests in accordance with hotel practices.
- To answer queries on house facilities and places of tourist interest
- To ensure that the hotel’s credit and payment policy is adhered at all times
- To identify opportunities to innovate service delivery and product offering to meet and
exceed client expectations.
Who are Frasers Hospitality?
Conceived with the lifestyle preferences of today’s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings – the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers’ intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
In addition to competitive rates of pay we also offer a range of great benefits.
Interested?? Click Apply Now
Frasers Hospitality are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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