National Meetings & Events Support Manager

Malmaison & Hotel du Vin have 37 inspiring lifestyle hotels across the two exceptional brands within the UK.

We’re looking for a National Meetings & Events Support Manager to join us and play a vital role in delivering expert support to our hotel-based M&E teams across Malmaison & Hotel du Vin (MHDV). This hybrid role provides a mix of remote and in-person support, particularly during periods of resource challenge ensuring continuity of service, operational excellence and revenue delivery. 

This role is key in driving occupancy and revenues, ensuring brand-standard handling of enquiries, contract negotiation, payment processes and event coordination. As an expert user of Opera Cloud OSEM, the postholder will uphold MHDV SOPs and champion best practice across the estate. 

Working closely with the National M&E Manager, this role also supports the training, coaching and development of the M&E teams nationwide, delivering both group-wide and 1:1 training aimed at improving conversion, consistency and service standards. 

• Provide both remote and on-property support to hotel M&E teams during periods of resource shortage.
• Manage M&E enquiries, planning, coordination, and billing seamlessly across multiple hotel sites.
• Uphold and embed brand standards in line with MHDV M&E SOPs across all hotels.
• Strategically manage Meeting & Events enquiries to maximise conversion, ROI, and portfolio performance.
• Negotiate contracts, terms, and rates in line with commercial guidelines and revenue management principles. 
• Support hotels in achieving M&E occupancy targets by responding dynamically to market demand.
• Build and maintain strong relationships with hotel M&E teams and internal stakeholders through consistent communication.
• Deliver national M&E training, coaching, and upskilling (including Opera Cloud OSEM, enquiry handling, conversion skills, and SOP adherence), with tailored 1:1 or site-specific support where needed.
  

What are we looking for?

• Proven Meetings & Events Management experience within a hotel environment, with strong knowledge of enquiry and team management
• Previous use of Opera Cloud OSEM.
• Strong commercial acumen with the ability to analyse data and influence revenue outcomes.
• Excellent communication, interpersonal and relationship-building skills.
• Confident trainer with the ability to deliver both group and individual training sessions.
• Highly organised with the ability to manage multiple properties, priorities and deadlines simultaneously.
• Flexible, proactive and solutions-focused, with a high degree of professionalism and integrity.
• Willingness and ability to travel nationally, averaging 2-3 nights per week. 
  

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels.
• This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects all year round.
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• You can also volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.