Head Wine Ambassador

• Direct wine service during peak hours in the Bistro, bar, and private dining rooms, delivering engaging, approachable, and story-driven guest interactions.
• Recommend expert food-and-wine pairings to drive consistent upsells, premium wine flight bookings, and beverage upgrades.
• Own the execution and growth of signature brand experiences, hosting structured packages like Taste du Vin alongside spontaneous, informal guest tastings.
• Onboard front-of-house staff with basic training and mentor team members toward achieving their WSET Level 2 certifications.
• Design and lead daily "Wine of the Day" briefings and host monthly/quarterly deep-dive tasting sessions to keep staff knowledge sharp.
• Oversee cellar rotation, manage inventory PAR levels to minimize waste, and strategically move bin-end wines using the Prestige Wine List.
• Ensure all wine lists, promotional displays, advertising, and merchandising are immaculate and aligned with luxury brand guidelines.
• Collaborate with partners like Bibendum to align training, co-host events, and successfully navigate quarterly mystery guest audits
• Champion winemakers with low-carbon footprints to support our Net Zero targets, and coordinate local activations like English Wine Week.
• Target measurable growth including a +10% increase in Bistro average beverage spend, a 95%+ mystery guest audit score, and improved online review sentiment.
  

• Demonstrable experience in a premium, busy F&B environment, boutique hotel, or upscale restaurant environment.
• Track record of delivering structured, engaging team training and mentoring FOH staff.
• Proven experience in stock control, inventory auditing, cellar management, and working with prestige lists.
• Experience working in collaboration with external suppliers/merchants (e.g., Bibendum) is beneficial.
• WSET Level 3 certification (or WSET Level 2 with a commitment to achieving Level 3 within 6 months). 
• Exceptional commercial acumen, with a strong understanding of upselling techniques, gross profit (GP) margins, and inventory optimisation.
• Advanced storytelling and presentation skills, with the ability to convey complex wine tasting notes simply.
• Strong organisation skills for managing training plans, audit reports, and supplier meetings.
• Charismatic, warm, and highly approachable ("Passionate, Not Pretentious").
• Self-motivated with an infectious passion for wine, hospitality, and food-matching trends.
• Physically able to handle cellar logistics, lifting, and the correct storage/organization of heavy stock.
• Highly adaptable and willing to work flexible shifts, including peak weekends, holidays, and evening dinner services.
  
  
  

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Stream giving instant access to your pay as it’s earnt. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.