Front Office Manager, Fraser Suites

Front Office Manager – Fraser Suites Edinburgh

Location: EH1
Contract Type: Full-time
Competitive Salary + Excellent Benefits

Join an award-winning property in the heart of Edinburgh’s historic Royal Mile!
At Fraser Suites Edinburgh, we’re proud to deliver exceptional hospitality in one of the city’s most iconic locations. Our property combines luxury and character, offering guests an unforgettable experience.  We’re looking for a passionate Front Office Manager to lead our team and help create those memorable moments.

Why You’ll Love Working With Us

• Award Winning Property: Be part of a team that represents excellence in hospitality.
• Authentic, Positive Culture: We value collaboration, respect, and real connections. Our people first approach means your growth matters as much as ours.
• Perks & Benefits: Competitive salary, staff discounts worldwide, training and development opportunities, and a supportive environment that champions internal progression.
• Unbeatable Location: Work in the heart of Edinburgh’s Royal Mile, surrounded by history, culture, and vibrant city life.

Your Role

As Front Office Manager, you’ll be the face of Fraser Suites Edinburgh, ensuring every guest feels welcome and cared for. You’ll:

• Lead and inspire the Front Office team to deliver exceptional service.
• Oversee daily operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
• Handle guest feedback with professionalism and care.
• Collaborate with housekeeping and maintenance to maintain our high standards.
• Uphold company policies and security requirements while fostering a warm, service-oriented environment.

What We’re Looking For

• Proven experience in a similar leadership role within hospitality.
• Strong communication and problem solving skills.
• A hands on attitude with attention to detail.
• Passion for creating memorable guest experiences.
• Eligibility to work in the UK.

Ready to take the next step in your hospitality career?
Join a team that values your talent and ambition. Click Apply Now and start your journey with Fraser Suites Edinburgh today!

In addition to competitive rates of pay we offer:

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career
•  High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
•  Additional day off for your birthday.

Plus, on completing your probationary period you will be provided with:

• Bonus Plan based on clear and transparent KPI’s.
• Life Assurance.

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single use plastic from our day-to-day operation and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations.  In the UK sustainability is a key focus for everyone.
• We have moved to a chemical free cleaning system in our  properties with an enzyme based eco-friendly system for apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested?? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.